Privacy with a clear purpose
eRruga collects only the data needed for accounts, tickets, payments, scans, and route operations. Every data point is tied to a specific service provided through the application.
Role-based access
Passengers, conductors, and companies do not see the same data. Each role has access only to the information required for its respective travel or operational responsibilities.
Payments and cards
Card data is verified through Paysera. The application stores only the information required to identify the payment method and maintain relevant payment history.
Operational traceability
Purchase time, travel date, and ticket scan time may be retained for ticket validation, prevention of misuse, reporting, security, and customer support.
Privacy for passengers
The following information may be processed when you use eRruga.
Profile data
First name, last name, email address, phone number, and account creation date are used for identification, account access, customer support, and service communication.
Trip searches
Departure station, arrival station, and travel date are processed to display available routes and alternatives when a direct route is not available.
Tickets
Ticket code, route, travel date, departure time, operator, price, and ticket status are stored so that purchased tickets can be displayed and validated when boarding.
Payments
Payment status, amount, currency, payment method, and transaction reference may be retained for purchase confirmation, transaction history, accounting, and issue resolution.
How your data is used
Accurate ticket validation
Authorized conductors can verify whether a ticket is valid, determine the applicable travel date, and check whether the ticket has already been scanned.
Your ticket history
Your account may display active tickets, previous tickets, transaction information, and payment methods you have registered.
Service notifications
Relevant information may be used to send important notifications concerning tickets, payments, routes, or changes affecting the service you are using.
Your control
- You can update available profile information through your account.
- You can remove or change your payment method when this option is available.
- You can request clarification regarding personal information stored in relation to your tickets and payments.
How long is data kept?
Data is retained for as long as necessary to operate the service, validate tickets, maintain financial records, provide security and support, resolve disputes, and comply with applicable legal obligations.
When information is no longer required for these purposes, it may be deleted or anonymized in accordance with applicable requirements and system policies.
Privacy questions?
Contact the eRruga team if you have questions regarding this Privacy Policy, your personal information, access requests, updates, or other privacy-related matters.
Contact eRruga